"Why is my adjuster using ITEL?"
ITEL recognizes that, in most cases, the insurance adjuster and homeowner are not experts in flooring, roofing, or siding. ITEL offers its services as an objective third-party expert to ensure that both the adjuster and homeowner receive a fair settlement price and find Like Kind and Quality replacement products.
- ITEL is independent, not affiliated with insurance companies, contractors, flooring mills, or siding and roofing manufacturers and does not buy or sell flooring, siding, or roofing.
- ITEL is unbiased – we work for a flat fee regardless of the value of the flooring or the availability of roofing and siding.
- Our experienced analysts have performed over two million tests since our inception in 1993.
- ITEL’s flooring, siding, and roofing databases comprises over 90% of the U.S. market.
- Our technology-driven evaluation process and direct data feed of over 9,000 currently available flooring styles is unmatched by any other company.
You can find out more about the ITEL Process online. You can also contact Customer Service by e-mail or by calling 800-890-ITEL (4835). If you have questions about your specific claim, please contact your insurance adjuster.
"What if I need to send a sample to ITEL?"
Sending a sample of roofing, siding or flooring to ITEL is easy, with results returned the next business day after we receive the sample.
If you're a homeowner, choose a link to begin sending a sample to ITEL: (Vendors, contractors, and adjusters should click here to send a sample to ITEL)
- My adjuster has instructed me to send a sample to ITEL as part of my claims settlement and will be paying for the analysis.
- I am sending a sample for myself and will be paying for the analysis.
If you’re not sure which to choose...
Please contact your claims adjuster before sending the sample to determine if your insurance carrier will be paying for the analysis and receiving the results. If your roofing, siding, or flooring sample is not part of an insurance claim, please click this link for instructions on how to send and pay for the analysis.
