Homeowners: Send a Sample to ITEL
ITEL’s fast, independent, and unbiased analysis will help you and your adjuster identify comparable replacement flooring or siding and reach a fair settlement on your insurance claim.
Choose a link to begin sending a sample to ITEL: (Vendors, contractors, and adjusters should click here to send a sample to ITEL)
- My adjuster has instructed me to send a sample to ITEL as part of my claims settlement and will be paying for the analysis.
- I am sending a sample for myself and will be paying for the analysis.
Not sure which to choose?
Please contact your claims adjuster before sending the sample to determine if your insurance carrier will be paying for the analysis. If your flooring or siding sample is not part of an insurance claim, please click this link.
"Why is My Adjuster using ITEL?"
ITEL recognizes that, in most cases, the insurance adjuster and homeowner are not experts in flooring or siding. ITEL offers its services as an objective third-party expert to ensure that both the adjuster and homeowner receive a fair settlement price.
- ITEL is independent, not affiliated with insurance companies, contractors, flooring mills, or siding manufacturers and does not buy or sell flooring or siding.
- ITEL is unbiased – we work for a flat fee regardless of the value of the flooring or the availability of siding.
- Our experienced analysts have performed over two million tests since our inception in 1993.
- ITEL’s flooring database comprises over 90% of the U.S. market.
- Our technology-driven evaluation process and direct data feed of over 9,000 currently available flooring styles is unmatched by any other company.
You can find out more about the ITEL Process online. If you have any questions on the test results or need help with the labels and collection instructions, contact our Customer Service Team online, via e-mail, or at 800-890-ITEL (4835). Customer Service is available Monday through Friday, 8:00 AM to 5:30 PM Eastern Time. If you have questions about your specific claim, please contact your insurance adjuster.
