Onsite ITEL Training and Continuing Education
ITEL offers three presentations to assist insurance carriers with training adjusters:
In addition to being helpful to adjusters who have little or no knowledge of what to look for when handling flooring claims, these presentations can provide new tips to experienced adjusters. Classes are offered free-of-charge to ITEL’s customers with an audience of 12 or more adjusters on a scheduled basis.
Contact ITEL Customer Service by e-mail, through our online contact form, or call us at 800-890-ITEL [4835] for details on scheduling classes.
Training Class Details
Flooring Basics Class
This class includes a thorough review of basic flooring terminology, and how certain specifications can affect flooring claims (e.g. delamination and installation issues, durability, cleanability, pricing). The hard surface flooring portion also includes basic terminology, basic installation knowledge, how certain specifications affect flooring claims, as well as repair options, including what to look for in regards to common issues such as moisture damage, noise, cracking, fading, gaps, etc.
A class exercise done at the beginning of class and reviewed at the end, highlights the need to consider all parameters when determining the value of flooring. The class concludes with an ITEL review including suggestions on how to handle specialty flooring issues, disputes, style/receipt investigation (determining if the product could be LKQ), etc.
Hard Surface Basics
An in-depth review of vinyl, laminate and wood terminology (seen on ITEL lab reports), e.g. construction, species, forms, wearlayer, AC Rating, Class, Core, as well as installation and basic repair options. The class assists adjusters with what to look for in regards to common issues such as moisture damage, noise, cracking, fading, gaps, etc. The class concludes with an ITEL review including suggestions on how to handle specialty flooring issues, disputes, style/receipt investigation (determining if the product could be LKQ), etc.
ITEL Basics
The class includes a brief review of carpet, vinyl, laminate and wood terminology and how certain specs affect flooring claims. The presentation includes an ITEL review with suggestions on how to handle specialty flooring issues, disputes, style/receipt investigation (determining if the product could be LKQ), etc.
Continuing Education Credit
The 2-hour Flooring Basics Class is approved for 2 hours of CE credit for the following states: Florida, Texas, Delaware, Connecticut, Utah, Georgia, Oklahoma, Kentucky, North Carolina, and Wyoming.
* Some states require 30 days or more advance notice to receive continuing education credit. Please contact ITEL by e-mail or phone (800-890-ITEL [4835]) for more information on scheduling classes and receiving CE credit.
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