Support
Payment Options
Note to SidingMatch customers: As ITEL has acquired SidingMatch (more details on the acquisition), be sure to begin using ITEL supplies and forms, make the check payable to "ITEL Laboratories, Inc.", and send your samples and payment direct to ITEL. Click this link to the supply order page to order new supplies and forms free-of-charge.
ITEL offers several options for payment. To make sure you avoid delays in test processing:
- Most tests are billed direct to the insurance carrier; however, vendors, contractors, and independent adjusters should check with the carrier to verify who should be billed for the test.
- Carrier adjusters should check with their supervisor to determine the payment method used for ITEL tests.
- Check the appropriate box on the Test Request Form enclosed with the sample to indicate who will be issuing payment to ITEL. Laboratory reports will be sent to all listed parties.
If you have a question on payment options, an invoice you’ve received, or setting up an account, contact our Accounting team at 800-890-4835, or send an e-mail through our contact page.
Credit card payment
Payment by credit card is convenient, secure, and allows you track ITEL usage through your monthly credit card statement. For credit card payments:
- Write "Credit card payment" on the Test Request form. For security, do not write your credit card number on the form.
- An ITEL representative will call you at the contact number listed on the Test Request Form for your credit card information.
- ITEL accepts Visa®, MasterCard®, Discover® and American Express®.
- You will receive an invoice with your laboratory report as the receipt for your records.
Pre-payment by check
Checks can be sent with the sample and Test Request Form. For check payments:
- Checks should be made payable to “ITEL Laboratories, Inc.”
- On the check, note the same claim number you listed on the Test Request Form. If one check is covering samples from more than one claim, include all claim numbers on the check.
- Send one check per sample or per package.
- Include payment for test and shipping fees on the same check.
- If the sample is wet, enclose the check and Test Request Form in a zip-lock style bag to protect it from moisture.
- You will receive an invoice with your laboratory report as the receipt for your records.
Invoice
Net 10 invoicing and bulk payment accounts are available to customers with an established credit history with ITEL. Please contact our Accounting team at 800-890-4835 or send an e-mail through our contact page for more information on setting up an invoiced or bulk payment account.
Click this link to contact ITEL Customer Service for current test fees, or call 800-890-ITEL (4835).
